My Oracle Support (MOS) Features Explained

Which action CANNOT be performed using My Oracle Support (MOS)?

a) Add or change a tenancy administrator

b) Troubleshoot your resources in an Oracle Cloud Infrastructure free trial account

c) Reset the password or unlock the account for the tenancy administrator

d) Request a Service limit increase

Final answer:

Answer:

Among the listed options, the action that cannot be performed using My Oracle Support (MOS) is to troubleshoot your resources in an Oracle Cloud Infrastructure free trial account. Option b is correct.

Explanation:

My Oracle Support (MOS) cannot be used for troubleshooting resources in an Oracle Cloud Infrastructure free trial account. My Oracle Support (MOS), a single point of contact for product support, is aimed at managing technical service requests, tracking product errors, and accessing a vast knowledge base of solutions and technical documentation. The tool can effectively manage aspects such as adding or changing a tenancy administrator, resetting passwords or unlocking the account for the tenancy administrator, or requesting a service limit increase.

However, the real-time troubleshooting of resources within an Oracle Cloud Infrastructure free trial account falls outside of the MOS's capabilities and is typically handled within the Oracle Cloud Infrastructure console itself or through additional Oracle troubleshooting resources. Option b is correct.