Steps to Resolve Conflict Between Friends

What steps should Mike take to resolve the conflict with Sergio?

A. Explain to Sergio why he is upset

B. Listen to Sergio’s side of the story

C. Offer a solution to the conflict

Answer:

(A) Explain to Sergio why he is upset

(B) Listen to Sergio’s side of the story

(C) Offer a solution to the conflict

When faced with a conflict between friends like Mike and Sergio, it is essential to take the right steps to resolve the issue and maintain the friendship. In this scenario, Mike should first explain to Sergio why he is upset. Communication is key in resolving conflicts, and by expressing his feelings to Sergio, Mike can help Sergio understand the impact of his actions.

Additionally, Mike should listen to Sergio’s side of the story. Understanding both perspectives is crucial in finding a resolution that satisfies both parties. By actively listening to Sergio, Mike can show that he values their friendship and is willing to work through the conflict together.

Lastly, offering a solution to the conflict is important. Whether it involves compromise, apology, or a specific action plan, finding a mutually agreeable resolution is vital for repairing the friendship and preventing further conflicts in the future.